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Conditions of Use

If you visit or shop within this website, you thereby acknowledge your acceptance of these conditions. These conditions must be read in conjunction with terms set out in Air Aroma's statement of its policies posted on this website under the heading "Policies". Please read the conditions of use and the applicable policies carefully. Air Aroma reserves the right to amend these conditions from time to time and the amendments will be effective immediately upon posting on this site. By your subsequent use of this site, you agree to be bound by the amended conditions.

When you visit or send emails to Air Aroma, you are communicating with Air Aroma electronically. You consent to receive communications from Air Aroma electronically. Air Aroma will communicate with you by email or by posting notices on this site. You acknowledge that all agreements, notices, disclosures and other communications that Air Aroma provides to you electronically satisfy any legal requirement that such communications be in writing. Air Aroma will preserve the content of any email from you if it believes there is a legal requirement to do so. Air Aroma will take all reasonable steps to preserve the security of your personal information (including credit card details).


Your order constitutes an offer to purchase goods described on this site for the price as specified on Air Aroma's price list. Your order must contain your name, address, email address credit card details and any other information specified on this site. You may not cancel an order once it has been submitted even if Air Aroma's decision whether to accept or reject your offer is still pending. No undertaking is given as to the availability of the goods advertised on this site. Goods will be delivered in accordance with Air Aroma's shipping policy published on this site. Title will pass once payment has been received but risk of loss or damage passes to you upon dispatch.

Listed prices are exclusive of taxes duties and charges imposed or levied. Certain countries may include local taxes, which are listed in the checkout if they are incurred in connection with the supply of goods.

When ordering from the Air Aroma store, you are responsible for assuring the product can be lawfully imported to the destination country. Orders shipped internationally may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Cancellation due to error

You acknowledge that despite Air Aroma's reasonable precautions, products may be listed at an incorrect price or with incorrect information due to a typographical error or oversight. In these circumstances Air Aroma reserves the right prior to delivery to you to cancel the transaction even though your offer may have been confirmed; should your credit card already have been charged, Air Aroma will immediately issue a credit to your credit card account to reverse such charge.

Disclaimer of Warranties and Limitation of Liability

This site is provided by Air Aroma on an "as is" and "as available" basis. Air Aroma makes no representations or warranties of any kind, express or implied, as to the operation of this site or the accuracy of the information included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by law, Air Aroma hereby excludes any condition or warranty which would otherwise be implied and it makes no warranty that the goods ordered through this website will meet your requirements. Whilst Air Aroma has no reason to believe that any information contained on this website is inaccurate, Air Aroma does not warrant its accuracy, adequacy or completeness nor does it undertake to update the information. You must take your own precautions that accessing this site will not expose you to the risk of viruses or other forms of interference, which may cause harm to your computer system. Air Aroma does not accept responsibility for any loss or damage of any kind (including indirect, special or consequential loss or damage) in connection with your use of this site, or arising out of your use or reliance on information accessed on or through this website. To the fullest extent permissible by law, Air Aroma will not accept liability to you in respect of any loss or damage (including indirect, special or consequential loss or damage) which you may suffer arising either directly or indirectly in respect of the goods or services supplied pursuant to an order placed on this website or in respect of any failure or omission on the part of Air Aroma to comply with its obligations as set out in these conditions of use.

This disclaimer does not attempt or purport to exclude condition or warranty implied by legislation if, and to the extent that such condition or warranty can not lawfully be excluded or modified but to the extent permitted by law or statute, Air Aroma's liability for breach of such condition or warranty will be limited at its option to one or more of the following: (i) if the breach relates to goods to: a) replacement of the goods or supply of equivalent goods, b) repair of the goods or c) payment of the cost of replacement or repair and (ii) if the breach relates to services to: (a) supply of the services again or (b) payment of the cost of having the services supplied again.

Details on this website have been prepared in accordance with the laws of Victoria Australia and may not comply with the laws of any other country. You must ensure that if you do not reside In Australia that your access to this site is not illegal or prohibited by laws which apply to you and you may only order any goods through this website if permitted by the laws applicable to you.

Copyright, License and site access

Copyright in this website (including text, graphics, logos, icons, sound recordings and software) is owned or licensed by Air Aroma. Air Aroma grants you a limited license only to access and make personal use of this site. It does not permit you to download (other than page caching) or modify it, or any portion of it, except with express written consent of Air Aroma. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Air Aroma. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Air Aroma and its associates without express written consent. You may not use any meta tags or any other ":hidden text": utilizing Air Aroma's name or Air Aroma's trademarks without the express written consent of Air Aroma. Any unauthorized use terminates the permission or license granted by Air Aroma. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Air Aroma so long as the link does not portray Air Aroma, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Air Aroma logo or other proprietary graphic or trademark as part of the link without express written permission.


You must not use Air Aroma's trademarks in connection with any product or service that does not form part of Air Aroma's business or in a manner that may be confusing, misleading or deceptive to the public or disparages or discredits Air Aroma, its products or services or this website. Except where otherwise specified, any word or device to which is attached the ™ or ® symbol is a registered trademark. Following is a list of Air Aroma's current Registered Trademarks: Air Aroma®, Aromax®, Arosport®, Arobactra®, Arodrive®, Aroscent®, Ecoscent®, Arotec®, Aroslim®.

Your membership account

Air Aroma undertakes to comply with the terms of its Privacy and security policy posted on this website under the heading Policies. However, if you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not use a false email address, impersonate any person or entity, or otherwise mislead Air Aroma. If you are under 18, you may use Air Aroma's website only with involvement of a parent or guardian. Air Aroma and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. The disclaimers set out in these conditions of use will nevertheless survive such termination.

Product Images and Colour Swatches

All Product Images including colour or packaging of the product on Air Aroma's website are for illustrative purposes only. Air Aroma does not warrant that the image on the website will correspond exactly to the item you will receive.

Product descriptions

Air Aroma and its associates attempt to be as accurate as possible. However, Air Aroma does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Air Aroma itself is not as described, your sole remedy is to return it in accordance with Air Aroma's returns policy posted on this site under the heading Policies. All features and technical data are subject to change without notice.

Site policies, modification, and severability

By your use of this site, you acknowledge that you have reviewed Air Aroma's policies including Air Aroma's Shipping and Returns policy, posted on this site under the heading Policies. These policies also govern your visit to Air Aroma. Air Aroma reserves the right to make changes to Air Aroma's site, policies, and these Conditions of Use at any time. If Air Aroma waives any of its rights on one occasion, this does not mean that those rights will be automatically waived on any other occasion. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Governing law

These conditions are governed by the laws in force in Victoria (Australia). You agree to submit to the exclusive jurisdiction of the courts of Victoria (Australia).

Warranty Coverage

Air Aroma's warranty obligations are limited to the terms set forth below: Air Aroma warrants all diffusion products against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase.


Questions regarding Air Aroma's Conditions of use, or other policy related material can be directed to Air Aroma support staff by clicking on the "Contact Us" link in the top menu or alternatively call our Office using the phone number found on the Locations Page.